TABLETS – FAQ
Tablet cannot po
Start by force it to pow
er OFF by pushing and holding the pow er button for 15 sec onds (thus, m aking sure that no
process is running
even if it seems the uni t is dead).
Then plug in the adapte
r and leave the tab let charging 15- 20 minutes, often this w ill solve the issue, and e ither the
tablet will power on or y
ou will be able to turn it on by holding power bu tton for 4-5 seco nds – if the problem keep
occurring, then do a fac
To do a factory reset, g
o to settings, back up & reset, an d choose ”factory da ta reset” (note the tablet will often react
slowly the first m
inutes after a fac tory reset).
Google Play can’t insta
If you experience probl
ems install ing progam s via Google Play, then t ry closing the prog ram totally. (while s tanding
on desktop, push the 2 squ
ares to get a ctive program s shown. Push and hold the finger on Google Play , and choose
list”. .try starting it ag ain.)
If it still gives problem
s, then enter se ttings, accounts & sync and remov e your account.
Then add your account
again, and try G oogle Play agai n.
Reset your tablet
If your tablet freezes, y
ou can force it to turn off by pushing and holding the p ower button in 15 seconds.
IF this doesn’t work
you can also use the “p inhole” reset button, by taking a paperclip and g ently push the b utton on
the backside of the tab
The touchscreen doesn’
If the touchscreen is di
rty, or greasy it can fa il.
It is important to clean
the screen wi th a dry, soft cloth. B e aware that the screen is made of g lass, so we suggest to use
a microfiber cloth tha
t are m ade for use on glass. Or a cot ton cloth. I t is important that these are tota lly clean to avoid
The unit keeps on
freezing, or in other way fail
If your tablet freezes o
r in any other way mak es problems, you can always reset to factory setting s. First you have to
connect the tablet to
a pc, and activate USB connectio n. Then take a back up of music, pho tos etc. Because a fac tory
reset deletes all on the
Then go to settings, ba
ckup & reset, and choo se ”factory data reset”.
Wait for the unit to st
art up again, and se tup the tablet to w i-fi, add your accounts etc.
Now you can also conn
ect to your pc again, and transfer m usic, photos etc. again.
Factoryreset will most
likely correct software related problem s, so always try this instead of taking the unit to repair. I f
your unit comes to repa
ir, we will alw ays factory reset i t anyway, as it is easie s to test the p roduct properly then.
No wi-fi internet conne
Please check y
our router & internet conne cction in you r home to see if the p roblem can lie here. Often it helps taking
the power of the rout
er, and reconnect. Oth erwise try to turn of f wi-fi, and reconne ct this to see if it he lps the problem .
Look in the user m
anual to see how this i s done.
If it still mak
es problems, then try the tab let on anothe r address, or via a wi- fi hotspot on a sm artphone. This way y ou
can easily find out if i
t is the wi-fi part in y our tablet that has pr oblems.
Enter “all programs” on
To get to all your program
s please click the 6 small squares in the uppe r right cor ner on your tablet desk top. To get
back to the desktop of th
e tablet, please cli ck the “house/hom e” icon in bottom left corner.
3G dongle usage on the
It is possible to use a 3G
dongle with your tablet, to get internet when you don’ t have access to wi- fi. You have to use
o” cable, that is a special cab le that goes from microusb to norm al usb. Furthermore you hav e to be su re
that your dongle has suppo
rt for Android /Linux. (ask your inte rnet provider abou t this)
Please also be sure to
turn off any PI N codes before using the simcard as you can' t put in pincod e on the tablet itself.
(you can put sim
card into a phone and tu rn pincode off)
A better alternative can
be to make a wi- fi hotspot via a sm artphone (if it suppo rts it – most new smartph ones does
that) and that you ha
ve a data account on your s martphone.